Delivery Information


Delivery is free of charge on orders over £99 ex. vat to anywhere within mainland ID (Certain hard to reach areas may incur a courier surcharge) (A surcharge may be charged for items shipped direct from the manufacturer).

If items are shipped directly from the manufacturer they may not be included in the 'free delivery over £99' offer.

Additional surcharges may apply if delivery is to offshore islands, including Sumatra, Kalimantan.

Please note: Quoted delivery times do not include weekends or holidays.

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

Note: We cannot ship to a non-permanent address such as a hotel or conference centre or to freight forwarding companies.

International Delivery

For delivery to non-ID destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment.

Asia Medical Pro uses Best in Class carriers for the delivery of your products. Shipment tracking information of your order will be sent to you by UPS or FedEx.

We believe that all reasonable efforts are made to ensure each and every shipment arrives in your hands safely and as you ordered it. If unforeseen problems such as weather, occurrence with the carrier, or with Asia Medical Pro and our ability to ship your products are delayed, feel free to contacts us. We will make every effort to ensure your shipment meets your expected delivery requirements, including but not limited to Saturday delivery, First Overnight and Next Day Air shipments.

Asia Medical Pro will not validate the authenticity of individuals requesting shipment tracking information, nor does it guarantee or warrant the authenticity of such a request, the requestor's message, or the accuracy of any verbal tracking update.

Returns Policy

A product purchased from Asia Medical Pro may be returned for the following reasons:

If the product arrives faulty or damaged.

If the product is incorrect due to a mispick or misinformation (this must be reported within 4 days of receiving the product/s)

The customer finds the product unsuitable or is dissatisfied with the product.

Items returned to Asia Medical Pro for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

Goods must be returned as sold i.e. in the original packaging and in resalable condition. 

Any free gifts or other additional bundled items delivered with the products must also be returned.

You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer.  If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at Asia Medical Pro on help@asiamedical pro to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return. Your parcel will then need to be returned to the following address:

Returns Department

Asia Medical Pro Address At Invoice.

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Asia Medical pro in this instance your item will either be collected or postage will be refunded. This is at the discretion of Asia Medical Pro and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

Any products on the order that have been personalised (e.g. engraved stethoscopes, sphygmomanometers, diagnostics, embroidered items of clothing, etc)

Any specially manufactured products made to order.

Any items of a sanitary nature (eg needles, syringes, continence products and nebulisers etc)

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.  In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase please call the Asia Medical Pro Returns Department for advice.

Cancelling an Order

Cancellation of orders prior to fulfilment must be received by Asia Medical Pro in writing from the buyer. Answerphone messages cannot be accepted for order cancellation. Asia Medical Pro is not under any obligation to fulfil cancellation to any order or part order. In some cases a restocking fee may be charged for made-to-order items this is at the absolute discretion of the Asia Medical Pro.

Customers must contact Asia Medical Pro within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. Asia Medical Pro reserves the right, at its discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. Asia Medical Pro cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact Asia Medical Pro Customer Service Team for guidance and advice before proceeding.